Director of Residential Services
Manage the functions and activities of the Residential Programs including the Safe Home, Transitional Housing Program and Helpline.
Principle Duties and Responsibilities
- Assume overall responsibility for the residential programs and its activities. Oversees activities of clients and conducts intake of new clients. Communicate appropriate information to staff as necessary.
- Prepare monthly schedules for coverage of all Residential staff.
- Provide supervision to Residential Program direct service staff according to established policies and procedures.
- Responsible for the relationship with landlords by renewing new contracts and renegotiate leasing agreements the Transitional Housing Program landlords.
- Purchases all food and household supplies for the Safe Home within budgetary guidelines. Purchase food items for all meals in quality and quantity sufficient to meet the nutritional needs of families.
- Make arrangements for necessary repairs to transitional and Safe Home facilities.
- Provides crisis intervention, advocacy and support to clients. Assist clients in identifying immediate needs, reviewing options and setting goals; make referral as necessary.
- Receives and responds to all calls to the agency and 800-Victims of Crime Helpline from victims in crisis, police and medical personnel, and others. Provide information on services provided, determine appropriateness for shelter residency and make referrals as necessary.
- Oversee demographic statistics on clients who reside in both the Safe Home and Transitional Housing Program as well as the Helpline data base and compile weekly and monthly reports through data entry.
- Represent agency at various local housing providers meetings.
Skills and Abilities Required:
- A high level of organizational skills to engage diverse functions.
- Analytical ability to plan for and purchase sufficient quantities of food and household supplies in a cost effective manner.
- A high level of interpersonal skills to provide support and assistance to clients and to facilitate group discussions.
- The physical ability to lift heavy items.
- Commitment and sensitivity to issues related to the needs of families, particularly those affected by domestic violence.
- The ability to appropriately and effectively deal with stressful situations
- Prior experience in the field of domestic violence required.
- A minimum of a Bachelor's degree required.